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avg. response: <2 hours 6 categories 24 articles

Getting Started

  • How to create your ErrandWallet account

    2 min read

  • Completing KYC verification step by step

    3 min read

  • How to set up biometric authentication

    2 min read

  • Understanding your wallet address

    3 min read

Buying & Selling

  • How to buy Bitcoin or USDT

    3 min read

  • How to sell crypto and receive fiat

    3 min read

  • Why is my transaction taking longer than usual?

    4 min read

  • What are the minimum and maximum transaction amounts?

    2 min read

Sending & Receiving

  • How to send crypto to another wallet

    3 min read

  • How to share your deposit address

    2 min read

  • What to do if a sent transaction doesn't arrive

    5 min read

  • Understanding network confirmations

    4 min read

Security

  • How to change your transaction PIN

    2 min read

  • What to do if you lose access to your account

    4 min read

  • How to enable 2FA

    3 min read

  • Recognizing and avoiding phishing attempts

    5 min read

Utility Payments

  • How to buy airtime from your wallet

    2 min read

  • How to pay electricity bills

    3 min read

  • Supported network operators

    2 min read

  • What if my utility payment failed?

    3 min read

Account & Limits

  • Understanding transaction limits by KYC level

    3 min read

  • How to upgrade your account tier

    3 min read

  • How to update your personal information

    2 min read

  • How to close your ErrandWallet account

    4 min read

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Payments partner: Cashwyre (Wyrelight Technologies)—the layer we use for crypto and everyday payouts. Cashwyre is not a bank: it does not take customer deposits like a regulated bank or provide bank-only services. ErrandWallet is not a bank either.

Risk Disclaimer: Cryptocurrency investments involve significant risk. The value of cryptocurrencies can increase or decrease, and you may lose some or all of your investment. Past performance is not indicative of future results. ErrandWallet does not provide financial advice. Please consult a qualified financial advisor before making investment decisions.